Alcohol Seller-Server Training 2025 – 400 Free Practice Questions to Pass the Exam

An appropriate response when a customer tries to use a fake ID is to politely ask them to leave the premises. This action serves multiple purposes: it maintains a safe and responsible environment, helps ensure compliance with legal regulations, and protects the establishment from potential legal repercussions. Politely asking the customer to leave also demonstrates professionalism and courtesy, which is important in maintaining a positive atmosphere, even in challenging situations.

In dealing with fake identification, returning the ID and serving the customer would compromise the safety of your establishment and potentially violate laws regarding the sale of alcohol to minors. Confronting the individual aggressively could escalate the situation, potentially resulting in a conflict or safety issue. Ignoring the situation altogether neglects the responsibility of the seller-server to monitor and verify identification, leading to possible legal consequences for both the server and the establishment. Therefore, addressing the issue in a respectful manner is essential for proper protocol.